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Below are answers to some frequently asked questions about Video Magic's Services.
Duplications
Q. How do I send my video tapes?
A. Place the tape in a cardboard shipper or box. They can be obtained at the Post Office, Shipping Stores, or Office supply stores. Ship to our facilities at:
Video Magic Inc.
8 Bardonia Mall
Bardonia, NY 10954
Attn: Duplications
Q. When can I expect to receive my copies?
A. Most orders will be copied and shipped the same or next day when paid by credit cards. Orders paid by check or orders that request a large number of copies may take slightly longer. Contact Us for more information.
Q. How much video can I put on a DVD?
A. You can put up to 120 minutes of video on a DVD.
Film Transfers
Q. Will we get our old film back?
A. Yes we send all of your original film, photos, and slides back to you with your finished order.
Q. How long will it take for my order to be finished?
A. It depends on the size of your order small orders can be turned around in a few business days. Larger orders can take up to two weeks, However if you need your order for a project deadline or to show at a party you can use our rush order service. Call for details.
General
Q. What are the advantages of DVD?
A. Quality Video tape typically lasts from 20 to 30 years. DVDs however, can last from 75 to 100 years. The reason for this difference is that video tape is in constant contact with the playback equipment which causes eventual wear. DVDs, on the other hand, are never mechanically touched as they are read by a low power laser beam.
DVDs are also digitally recorded. Thus, the 1,000th time you view it, it will play just as clear as the first time you watched it.
Q. My project has some special requirements, How can I make sure that you understand my needs?
A. With our years of expertise and state of the art equipment, chances are we have previously worked on a project much like yours. If you don’t see the information you need on our website, Call our customer line at (845) 623-2124 and one of our technicians will be glad to assist you.
Q. Should you organize your films?
A. That is up to you, however we have found that if you put your order in chronological order it flows much better. All you need to do is number your film or photos and put them in the order you want to view them. Use a smudge proof marker to number your boxes or reels.
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